FAQs

PAYMENT & ORDERING

       

      My order hasn't moved in a few days since I placed the order. What is going on?

      We ship from around the world with quality and your budget in mind. Our shipping times vary from 7-25 days for the US and 17-36 days for international orders. 
      Sometimes, if there is missing information at check out, please check your email or wait for further instructions from us in order to have your order out as soon as possible.

      What payment options do you accept?

      We currently accept payments via credit card and Google Pay. Please be sure your billing and shipping address match your card to avoid delays.

      We're Sorry, We Do Not Accept:
      CODs
      Personal Checks
      Money Orders

      I never received an email regarding my order and shipment of the item, what should I do?

      Please contact us at lovestheocean18@gmail.com and we will gladly send the information to the email address on file. We will only send information to the email address left at check out.

      How do I change or cancel my order?

      We process orders extremely fast so you can have your package as quickly as possible. You can change your order as much as you'd like previous to checking out but once the item has began processing we cannot accept changes anymore. We cannot cancel an order once it has been placed. 

      What if my order is incorrect or is missing an item?

      While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) please email lovestheocean18@gmail.com .


      Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. Go to our Return Policy for more details about returning your package.

      All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, Loves The Ocean will not be responsible for the items.

      *We reserve the right not to accept certain damaged items.

      How do I check on or contact someone about an order I have placed?

      For questions regarding the status of your order, or any other questions, please email us at lovestheocean18@gmail.com

      I never received my order but it states delivered, what should I do?

      Loves The Ocean adds tracking to every order that is shipped. If that tracking information states that your items have been delivered but you have not received it, you must contact the carrier and discuss the issue with them. 

      Please check your mailbox, on or around it, your neighborhood, those that live with you and the property manager office (if applicable). Speak with family and do some investigating before you deem the package missing. We will do as much as possible to help you locate it however Loves The Ocean does not take responsibility for packages that are lost or stolen. Please contact the carrier to make a claim.

        Shipping

        What will happen if my package is undeliverable to my address?

        First, please check the status of the tracking number provided to you. If we get your package in the mail we will issue store credit for the items and deduct the initial cost of shipping. Please be sure to enter correct information when checking out to avoid delays and further costs of shipping.

        If your package is returned to us because of an invalid address provided, the carrier's system did not recognize your address or an error provided from the customer we will under no circumstance provide a refund when it is returned to us. We will issue store credit for the items. You can use the store credit at any time and it never expires. 

        A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

        Does Loves The Ocean ship Worldwide?

        Yes! We ship Internationally/Worldwide at a flat rate of $4.99.


        How do I know if my order has been shipped?

        An email will be sent to you once the tracking number is generated. You can enter the tracking number and it will advise you of the whereabouts of your package. 

        If you have not received and email with your tracking number after 5 business days, please check your junk/spam inbox or contact us at lovestheocean18@gmail.com. 

          PRIVACY POLICY

              Is Loves The Ocean a safe website?

              Loves The Ocean understands how important security is to you. When you place an order at www.livefabulously.biz, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

              Does anyone else see the information that I provide to Loves The Ocean?

              We respect your privacy. The information you provide will not be given, sold or rented to any third party.

              Terms

              Please read these Terms carefully before using our Service. 

              By DISCLOSING Your PERSONAL INFORMATION, including PAYMENT INFORMATION, SHIPPING AND BILLING ADDRESS, creating an Account, and/or clicking “Purchase” or other similar button, You acknowledge that you:

              • have read these Terms,
              • understand these Terms, and
              • accept and agree to be bound by them.

              If you disagree with these Terms, please do not use the Services or Our Website. If at any time you are not willing to be bound by these terms, you should, where applicable:

              • click the “I do not accept” or similar button, and
              • immediately cease and refrain from accessing or using the Services.

              1)      RETURNS

              Loves The Ocean wants you to be satisfied with your purchases from this Website. Eligible items may be returned to Loves The Ocean in accordance with any Return Policy posted on this Website.

              2)      PROMOTIONS AND CONTESTS

              Any contests or promotions described or posted on this Website shall be governed by the rules regulating such event. 

              3)      INTELLECTUAL PROPERTY

              a)      Property of Loves The Ocean

              The contents of the Services, including the Website and other materials made available via related Social Media, are protected by United States copyright, trademark and other intellectual property laws and international treaties and owned or controlled by Loves The Ocean, or the party credited as the provider of the materials. You agree to abide by all additional copyright notices, information, or restrictions contained in any materials accessed through the Services. 

              By accepting these Terms, you further acknowledge and agree that we and any of our third party licensors own and shall continue to own all right, title, and interest in and to the materials and other elements of our services, including associated intellectual property rights under copyright, trade secret, patent, or trademark laws.

              Except for any limited, revocable license expressly granted to you herein, these Terms do not grant you any ownership or other right or interest in or to the materials and/or other elements of the Services, or any other intellectual property rights of ours, whether by implication, estoppel, or otherwise. Any and all trademarks or service marks that we use in connection with the Services are marks owned by us. These Terms do not grant you any right, license, or interest in such marks, and you shall not assert any right, license, or interest in such marks or any words or designs that are confusingly similar to such marks.

              You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except where expressly permitted for the storage of downloadable material), create new works from, distribute, perform, display, or in any way exploit, any of the content on this Website, or the Services (including software), in whole or in part.

              b)      User-generated Content

              We do not claim ownership of user-generated content and material. Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you

              (i) submit or post on the Site, on any of our blogs, social media accounts or through tools or applications we provide for posting or sharing such content with us; or

              (ii) have posted or uploaded to your social media accounts, including but not limited to Instagram, Twitter, Facebook, Tumblr and Pinterest, which are tagged with #LovesTheOcean or any other Loves The Ocean promoted hashtag (collectively “User Content”) shall be deemed non-confidential and nonproprietary.

              By submitting or posting any User Content, you grant to Loves The Ocean and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce

                RANDOM FAQ'S

                Do you accept wholesale orders?

                For information regarding wholesale orders, please email us at lovestheocean18@gmail.com


                Do you offer Promotional/Coupon Codes?

                Periodically, Loves The Ocean will offer promotional codes. One (1) Offer Code may be used per order. The coupon code is entered at the very end of check out. 

                RETURNS

                    We strive to make our customers happy and deliver the best possible product at a great price. We offer authentic pictures and accurate sizing to create a great shopping experience. At this time we DO NOT accept returns unless items are defective. 

                     

                    DAMAGED/DEFECTED ITEMS

                    If you could kindly email us at lovestheocean18@gmail.com and include your order number, photos of the damaged items and as much as information as possible we will issue you store credit if approved. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit. 

                    Once we receive your package, we will issue store credit in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).

                    If you have any other questions please send us an email to lovestheocean18@gmail.com